Need help with Sparkefy?
We’re here for booking issues, payments, account questions, provider tools, or feedback. This is the official support page listed in the App Store.
Email support
Contact us directly
Email sparkefysupport@gmail.com- Replies usually within 24 hours
- Include your username or booking ID for faster help
- For technical issues, mention bundle ID:
com.logangale.V3Sparkefy
Common questions
How do I sign in?
On the login screen, choose I’m a customer, I’m a service provider, or I’m a service provider team member, then continue with Sign in with Apple. Team members join an existing business when the owner adds their Apple user ID under Profile → Team Access (invite codes coming soon).
How do bookings and timing work?
Customers book at least 24 hours ahead (within the app booking window). Providers must confirm by 2 hours before the scheduled start or the request can expire. Open Bookings (or My Jobs / Schedule for providers) for details, messages, and cancel options. You can also cancel from Live Tracking when available. Refunds for paid work use Stripe when applicable.
Payment, fees, and when am I charged?
Sparkefy uses Stripe and does not store full card numbers. Pricing uses a transparent dual 15% model: a 15% customer platform fee and a 15% provider platform fee on the service price (shown in the booking summary). Tips go 100% to the provider. With deferred pay, your card is saved when you request a booking and charged when the provider finishes the job; you then have a short window to confirm or open a dispute. Providers receive payouts via Stripe Connect Express (Earnings → Link Bank Account) after jobs are completed—not via Stripe Link (customer one-click checkout).
Live tracking not working?
Enable location permission for Sparkefy. Tracking is available on supported jobs in the live window (including when the provider is on the way or on site). If it still fails, email us with your booking ID and device model.
How do I become a provider or go live for jobs?
Sign in as a service provider, create your business, then complete provider verification (profile, identity, background authorization, insurance, licenses, independent contractor agreement, payouts, and final profile). Only live providers can accept jobs and appear in customer search. Edit showcase, pricing, and service area anytime from Profile. Providers are independent contractors; Sparkefy is a technology marketplace and does not employ pros or control how they perform work.
What is “Try demo accounts”?
On the login screen, Try demo accounts opens test personas (customer and category providers) for App Review and product testing. Demo mode uses Stripe test mode only—no real charges—and is labeled with a DEMO banner. Switch personas under Profile while in demo. Real customers and pros should use Sign in with Apple.
Report a problem with a pro or customer?
Email us with details and the booking ID. We review all reports and may follow up for more information. Quality disputes after a job can also be opened in-app during the post-job confirmation window when available.
Sign in with Apple or account issues?
Try signing out and back in. If you used Sign in with Apple and hid your email, reply from the private relay address you registered with, or tell us the name and ZIP on the account. We can help restore access when possible.
Still need help?
Just email sparkefysupport@gmail.com — we’re happy to assist.
Legal & policies
For full details on how we handle data and the rules of the platform: